Get more Google reviews after every completed job without sending unhappy customers straight to Google.
ORB helps plumbing companies and other local service businesses ask every customer for private feedback first, turn happy responses into Google reviews, and catch unhappy customers before they post publicly.
Recommended path: plumbing companies should start with the plumber version first. Other local service businesses can use the ORB demo.
Ask every customer for feedback after the job is done
Route happy customers into a Google review CTA
Catch low ratings privately so your team can recover fast
Recommended start
Plumbing companies should start with the plumber ORB path.
It is the fastest way to see the real ORB workflow for a local service business: finished job, private feedback, Google review prompt, then fast follow-up when somebody is unhappy.
1. Start with plumbers
See the version built around completed plumbing jobs and homeowner trust.
2. Use the ORB demo second
If you are outside plumbing, the demo shows the same review-routing flow.
One simple system for getting more reviews, catching problems early, and keeping up with your reputation.
A simple way to ask for reviews and stay ahead of problems.
ORB keeps the process clear. Ask for feedback. Send happy customers to the review step. Keep unhappy feedback private so your team can follow up.
Get more reviews from real customers
Send one simple follow-up after a job, visit, or appointment instead of relying on memory.
Catch unhappy customers before they post publicly
Low ratings stay private first so your team can step in, fix the issue, and follow up fast.
Stay on top of your reputation
See who was asked, who replied, and where someone on your team needs to follow up next.
Keep the review ask simple
Every customer gets the same first step. Happy customers move toward Google after a positive private response.
Easy to use after every job, visit, or appointment.
This is one focused workflow your team can repeat without adding another messy follow-up process.
Send a quick feedback request
Send the ask after the work is done, the visit ends, or the order is complete.
Start with private feedback
Everyone sees the same first step, which keeps the process easy to run.
Send happy customers to the review step
When the response is positive, they can continue to Google without extra back-and-forth.
Handle unhappy customers privately
Lower ratings stay private so your team can reach out and fix the problem.
Primary homepage path:start with ORB for plumbers first.
See how one request can lead to a review or a private follow-up.
Plumbing companies should start with the plumber ORB path. The demo below shows the same private-first review flow in a general local-service version.
Service completed
How did today's visit go?
Every customer starts with the same private rating request. No incentives. No skipped customers.
Compliant by design
- Every customer gets the same private request.
- No incentive language or reward copy is shown.
- Only satisfied customers see a Google review CTA after responding.
Choose a rating to see the route
ORB stores the rating, updates the dashboard, and presents the next step based on the customer response.
See if this fits your business.
Plumbing companies should take the recommended ORB path first. If you run another local service business, the standard demo shows the same review-routing workflow.
Best fit for businesses that serve customers regularly and want a better review process.