Ask for feedback first. Turn happy customers into reviews second.
ORB helps local businesses get more reviews, respond faster to unhappy customers, and keep follow-up in one place.
Run a plumbing company? Visit the plumber page.
Designed for
Local businesses with repeat customer work
Best fit for businesses that finish jobs, visits, or appointments every week and want a better way to ask for reviews.
Core outcome
More recent reviews, faster recovery on bad experiences, and a clear next step for your team.
Get a quick look at your review-request flow, plus one or two practical improvements for routing feedback and following up.
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More recent Google reviews
Ask at the right time so good experiences turn into visible proof instead of being forgotten.
Private recovery before public damage
Lower ratings stay inside the workflow so your team can respond quickly before the issue becomes public.
Consistent requests
The flow starts the same way for every customer: private feedback first, review option second.
Workflow
A simple path from completed customer to review request or follow-up.
ORB stays narrow on purpose so it is easy to use in the real world instead of turning into one more tool nobody keeps up with.
01
Upload completed customers
Start with the jobs, appointments, or orders you have already finished.
02
Send one private feedback request
Every customer gets the same first ask, which keeps the process simple.
03
Route the next step automatically
Positive responses can continue to the Google review step. Lower ratings move into private follow-up.
04
Track requests and follow-up
See who was asked, who responded, and where your team needs to step in next.
Service completed
How did today's visit go?
Every customer starts with the same private rating request. No incentives. No skipped customers.
Compliant by design
- Every customer gets the same private request.
- No incentive language or reward copy is shown.
- Only satisfied customers see a Google review CTA after responding.
Choose a rating to see the route
ORB stores the rating, updates the dashboard, and presents the next step based on the customer response.
A strong fit for plumbing companies.
Plumbing companies are a strong first fit because review timing matters, completed jobs happen every day, and unhappy customers need fast private follow-up. The same ORB workflow still fits other review-sensitive local businesses.
Good fit for
Businesses that need a repeatable review process.
Why plumbers
Clear completed-job trigger
The review ask can go out right after a service call, install, repair, or inspection without changing the main ORB workflow.
Why it scales
Flexible for other review-heavy businesses
The same review-routing workflow also fits other businesses that rely on trust, repeat appointments, and local search.
See what to improve in your review flow in two minutes.
Request a short ORB teardown to see the private-feedback-to-review path and the most useful next improvement for your team. If it looks like a fit, you can book a fuller demo afterward.